Shipment and Delivery Policy
Rent & Renew is currently available in the 32 Counties of Ireland only.
If your shipping address is outside of this region, your order will be cancelled and you will be refunded in full.
At the checkout you will be given the option to collect in store or have the item delivered to your home/work address free of charge in time for your first day of rental.
At this point you will also be able to choose your return option for the end of your rental. You can choose to drop the item back to our store or opt for a prepaid An Post return label for your package.
Collecting Your Rental In Store:
If you have chosen to collect your rental in store, it will be available for pick up on the first day of your rental period, from Designer Exchange. Location details here.
Please note you can only collect within our store opening hours, which can be found here.
Upon collection you will be asked to present your order confirmation, which can be found in your emails.
Delivery Times:
Your rental delivery will arrive at your chosen location on the first day of your rental period. We work closely with our delivery partner to ensure this is always the case, however from time to time delays may occur. In the event of a delay caused by our delivery partner, we will extend your rental period to reflect this. Please note that if the reason for delay is not the fault of our delivery partner, your rental period will NOT be extended.
Delivery Costs:
All rental deliveries and returns are free of charge.
Returning The Item To Store:
Simply drop the item back to a member of staff at Designer Exchange, see location and contact details here. Please remember all accessories and dust cover must be returned. Once returned, your item will be sent for approval by our Rent & Renew team. Once approved you will be notified by email and your security deposit will be refunded should the item clear.
Returning Via Prepaid Shipping Label:
In your delivery, if you opted for this service, there will be a prepaid label for An Post. There will also be a return address label for Designer Exchange Ltd. Simply box up your rental item securely, with all accessories and dust cover. Attach both the Designer Exchange shipping address label and An Post Prepaid label to the outside of the package and drop the parcel to your nearest post office.